Bunnik, The Netherlands, January 31, 2025 – Microsoft has awarded CloudNation the very first Partner-led GenAI Rocket Award for the development of TicketBuddy, an AI-powered solution that enhances service desk efficiency. Created in collaboration with TOPdesk and Microsoft, TicketBuddy offers an innovative and scalable approach to improving support processes. With this award, Microsoft recognizes the impact and forward-thinking nature of this solution.
TicketBuddy was developed by CloudNation’s AI team in partnership with TOPdesk. The solution seamlessly integrates with TOPdesk, serving as a centralized knowledge hub. By leveraging AI technology, TicketBuddy supports service desk employees by automatically classifying, enriching, and resolving tickets. This results in faster response times, smoother onboarding for new employees, and instant access to relevant knowledge. As a result, service desks operate more efficiently and effectively, resolving tickets up to 30% faster.
What makes TicketBuddy stand out is its seamless integration with TOPdesk and its easy implementation. Organizations using TOPdesk can deploy the solution quickly, without complex projects or technical adjustments, making it a scalable and highly effective tool for service desks.
Microsoft’s Partner-led GenAI Rocket Award was established to recognize innovative AI solutions that deliver measurable impact. TicketBuddy has been distinguished for its scalability, ease of use, and direct value to service desk teams, significantly enhancing support processes. With this award, Microsoft highlights the importance of collaboration and innovation in AI.
CloudNation is a leading consulting and managed service provider, specializing in Microsoft Azure and AWS cloud solutions. The company helps organizations navigate digital transformation by combining technical expertise with practical implementation.